Items in Basket
Making A Purchase
Making a purchase on The Outdoor Store website could not be easier. Just browse our site and select any items that you wish to buy by clicking the 'Add to cart' button. Once you have all the goods you require, click on the "Start checkout" button or click on the "Items in your basket" link at the top of the page and you will be asked for a few details that we need to be able to satisfy the order.
Once you have confirmed your address and billing details you will be transferred to a secure connection where you will be asked for your credit card details. Clicking to proceed with the order you will be transferred to Protx where your credit card will be processed in "real time". Most Credit card and Debit card payments are accepted.
If you are shopping from outside the UK, place your order as normal and we will get back to you with an Overseas Delivery quote. Orders 2kg or under to EU countries are £9.00.
Delivery Information
We aim to despatch your order within 24 hours and if an unexpected delay occurs, we will contact you within 48 hours.
This excludes weekends, where the order will be despatched on the following Monday. If there is an unexpected delay, we will instead contact you (via telephone or email) within the following 24 hours. Orders with Standard or Qualified Free Delivery shipped to UK destinations will take 3 to 4 working days. Express Delivery orders available to UK only and will take 1 to 2 working days. International orders may take up to 28 days to deliver.
The Outdoor Store cannot be held responsible for any non-delivery caused by courier or postal services.
All Orders require a signature and ID upon receipt at delivery address.
Postage and Packing. UK Delivery Charges
Despatch is aimed for within 24 hours (excluding weekend which will be despatched on the following Monday). If we are unable to despatch your order within 24 hours, we will then contact you via telephone or email within the same 48 hour period of an expected delivery date or alternative product suggestions.
- Free Delivery to orders over £75.00
Despatch is aimed for within 24 hours (excluding weekend which will be despatched on the following Monday). If we are unable to despatch your order within 24 hours, we will then contact you via telephone or email within the same 48 hour period.
If you have not received your order or had contact from us within 10 working days, please get in touch on 01305 788892.
- Delivery charges outside of the UK: £9 2kg or under to EU countries or by quote for all other international deliveries.
Tax Charges
Credit Card Security
Guarantee
Returns address :
The Outdoor Store
Returns Department
6a-6b King Street
WEYMOUTH
Dorset DT4 7BH
Please identify clearly the area or part that has failed. All items must be returned in a clean, dry condition, otherwise they may be returned to you without attention. Further advice is available by contacting us during office hours.
Exchange/returning goods
The Outdoor Store aims to offer you excellent quality, value and service at all times. If you wish to return an item for exchange or you have decided not to keep it, please return the item(s) with a copy of your delivery note and original packing within 14 days by post to our Returns Department at the address below. We will exchange or refund the cost of the item(s) where appropriate. All goods must be in a new and unused condition together with a copy of your original receipt. If you wish to return any item due to it being faulty, please supply us the details of the fault and a copy of your delivery note stating the fault and send it back to us with the item and its original packaging, within 14 days.
We will exchange the item or refund the full cost including any delivery charges incurred where appropriate.
If you are in any doubt, please contact us on 01305 788892. We are here to help you. For your security please return items recorded delivery with insurance paid as a minimum. Please note that items purchased in stores must be returned to the original place of transaction with receipt.
